As consumers, we are all used to the idea that technological change is continuous – and accelerating. But how do you deal with this when you’re in charge of technology in a hotel company, and your job is to keep up with guest expectations, make sure critical systems are all up-to-date, ensure security – and justify the investments?
 
Five experts, including Keith Gruen of hetras, join the Technology Roundtable and share some thought-provoking views on how to manage these technology challenges next year. Prof. Ian Millar from the Ecole hôtelière de Lausanne moderated the discussion.

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